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Saturday, July 31, 2010

Brand Value - It changes with the tide

What do I mean that brand value changes with the tide? Simple, a brand's value can rise or fall as quickly as the tide. When something negative happens or affects the brand's value or image it often doesn't stay in the general public's mind for very long. As Americans we are quick to forgive and forget and move onto the newest story or tragedy. This can be a positive thing for brands when something negatively affects them but more likely it is a negative thing for brands. Even after a brilliant marketing campaign such as the recent Old Spice Social Media campaign mentions and thoughts are calming down to a point where people no longer think or blog about it. After one month the waves of the campaign have quieted and the waters are calm to a point where the mentions are returning to where they were prior to the start of the campaign.

My car won't stop accelerating, we are all going to die, its the end of the world!
Ok so maybe it did not go that far, but with the recent (within 6 months) recalls due to acceleration problems the Toyota brand value and image was taking a beating. Do you even remember this or how big of a deal it was and all the up roar and a congressional investigation? Those that may remember this are the few individuals whose accelerator did "stick" and a few who were negatively affected by the recall. Other companies have similar smaller recall problems, McDonalds with the Shrek Glasses or Walmart with the jewelery. Or even Apple with the iPhone 4 antenna/ reception issues or being stuck with AT&T's network.

Why this doesn't affect these companies brand value
There are many reasons why this has a limited or no impact on a brands value.
  1. Only affects one product or part of a large global company.
  2. The amount of people affected by these events and recalls are small compared to the overall population that uses the company. (limited impact)
  3. The companies address the problem to take care of it as quickly and efficiently as possible, usually.
  4. Most importantly you as the consumer don't remember the problem because of what happened just after the recall or disaster was a bigger disaster that affected far more people and caused much more damage.

The current disaster: BP
I already wrote a blog about BP which can be read here. What currently has the majority of American's attention is the BP oil spill. But with the well finally capped it looks like most of America is back to its pop culture fixation with the Mel Gibson tapes or Lindsay Lohan in jail. Unlike the Toyota recalls and problems this oil spill affected the lives of hundreds of thousands and while many Americans outside of the gulf coast will forget a bitter anger will remain with the Gulf Coast residents who lost their livelihood from this disaster. This will be almost impossible to repair (in America) but BP is a global company and outside of the US its image and brand value will bounce back and return close to the what it was. What will be the next tragedy to fulfill our fascination and make us forget about this oil spill?

Do you forgive and forget? What causes you to forget something that just a short while ago was on your mind? Why do some people remember this and others forget?

Image from

Wednesday, July 7, 2010

Marketing Idea: Adidas Campaign - Inspiration

This doesn't have to be for Adidas but can be for any of the shoe companies (Nike, Reebok, New Balance....)

There are so many great people who inspire us.
For me one of these people is Anne Munkwitz or as we may know her better as @bananza. She is the main reason I have begun running again *insert cheesy movie quote here* One of the greatest reasons she is an inspiration is her story.
Another great inspiration for me is Sarah Hagen and her story. For me it is about the triumph over the many hardships and coming out on top and being better because of it.

The Campaign
A series of commercials each spot lighting a different individual of inspiration, I have given two great examples but their are thousands more. The commercial shows what that individual has overcame and shows them running, or playing soccer, or some other activity with that companies (Adidas) shoes. To fully integrate this campaign there would also be a website where you can read and see that individuals full story and nominate another person to be a part of the inspiration campaign.

Additional Steps
For any campaign to be successful it needs follow through and complimenters. With the nominations of other individuals to be a part of the Inspiration Campaign the amount of new commercials and length of campaign can continue to evolve. Encompassing all forms of media the Inspiration Campaign can utilize social media, the internet, print, television, and word of mouth to reach a greater population. This campaign can be a stepping block for active communities, like Fit Milwaukee where the company can donate or sponsor the healthier and active lifestyle.

Why this would be successful
  • America loves stories of comebacks and inspiration.
  • The large amount of people who could be spot lighted for the campaign and the diversity among them.
  • The campaign contains real people that had real problems.
  • The cost of the campaign would be less expensive then current and past campaigns, no large budget productions or highly paid actor/athlete spokespersons.
Would these stories inspire you to go out and be more active? Who inspires you? Who would you like to see in the spot light as an inspiration? Why else would this be a success/ failure?

Also thank you Anne for being an inspiration in my life and motivating me to run again.